Frustrated beyond belief

UGH!!!! I have called everyday this week to try to change Trey's appointment and this has been a nightmare... with all the Dr's I have dealt with I have never had issues like this. The people are Houston scheduled Trey for Oct. 25 and trying to move this up is impossible. Our Dr. here called as well and he can't even get it moved. NOT sure what is going on. I had to ask for forgiveness today as I was so ugly to the lady on the phone, just super frustrated. Appointment is still for Oct. 25th. Pray that this can be changed to a sooner time.